What do you need help with?
Choosing equipment
Share the models you are comparing, your refrigerant and the intended service application.
Contact Sales →An existing order
Include your order number and the question you need answered.
Delivery information →A product issue
Describe the symptoms, relevant error messages and when the issue started.
Warranty information →A return request
Contact us within the applicable request window with supporting evidence.
Returns Policy →Include these details
- Your name and preferred reply email.
- Order number, if purchased from this store.
- Exact model and serial number, where available.
- A clear description of the question or issue.
- Relevant photos, error messages or a short video.
Do not include passwords, complete card numbers or unnecessary personal information. If the issue concerns a payment, send the order reference rather than sensitive payment credentials.
Contact the store team
[email protected]
Use a subject such as “Product support — your model” or “Order question — your order number”.
Write to supportWe will review your request and advise the next step. No guaranteed response time or service-level agreement is stated here.
Safe use and documentation
Use the instructions supplied with your exact model. Refrigerant compatibility, maintenance and transport procedures vary across equipment.
For manufacturer resources, visit Robinair’s original website ↗. Store support and manufacturer support serve different roles; we can help identify the appropriate contact.
Support questions
Where can I find a model number?
Check the equipment identification label and purchase documentation. Include a photograph of the label if you are unsure.
Should I send the machine back immediately?
No. Contact support first and obtain the correct authorization and shipping instructions.
Can you help before I buy?
Yes. Send your intended application and the model numbers you are considering, or use the existing Contact Sales page.
