Understanding coverage
RobinairUS provides a two-year store warranty on every product sold through robinairus.com. Our store handles requests directly. Keep your order confirmation, invoice, model and serial number so we can identify the purchase and assess the issue.
Contact [email protected] for the terms applicable to your equipment and help with a claim. This store commitment is separate from Robinair’s published general manufacturer warranty, which describes one year with product-specific exceptions.
Before contacting support
| Information | Why it helps |
|---|---|
| Order number and invoice | Identifies the purchase and date |
| Exact model and serial number | Matches the correct product documentation |
| Issue description and error messages | Helps identify the next support step |
| Photos or short video | Shows the condition and observed problem |
| Relevant maintenance history | Provides context for assessment |
Do not disassemble or attempt an unauthorized repair simply to obtain evidence. Follow the safety and maintenance instructions in your equipment manual.
Request warranty assistance
- Email our team. Send the information above to [email protected].
- Confirm the appropriate route. We will help identify whether a store return, manufacturer support or another service route is relevant.
- Follow written instructions. Obtain authorization and the correct service destination before shipping equipment.
Assessment, repair, replacement and any associated charges are determined by the applicable coverage and the facts of the claim. We do not promise a particular remedy before those details are reviewed.
Manufacturer technical support
For assistance with the two-year store warranty, contact [email protected]. Our team handles the store claim and can help identify any relevant manufacturer documentation.
For purchases, shipments or store returns, contact [email protected]. Your rights under applicable law are not limited by this information.
Warranty questions
Does the store warranty cover every product?
Yes. RobinairUS provides a two-year store warranty on all products sold through this store. Contact our team for the written coverage and service arrangements applicable to your equipment.
What if my item arrives damaged?
Use the store Returns Policy and contact us within seven days of delivery with supporting evidence.
Who pays shipping for warranty service?
Transport arrangements for a store warranty claim must be confirmed with our team before shipping. The store’s free return shipping commitment applies to approved returns under its Returns Policy.
