Where we deliver
We deliver to all 50 US states, including Alaska and Hawaii. This policy covers US deliveries. Contact [email protected] before placing an order if you need clarification about your delivery address or any particular receiving requirements.
How long delivery takes
Our estimated delivery time is 4–5 business days in total, from our stock until the customer receives the order. This includes order processing and transport; it is not an additional four to five days after processing.
If we become aware of a delay, we will explain the revised timing and available options. Where required by applicable law, we will seek your consent to a delayed shipment or provide cancellation and refund options.
Delivery charges
Delivery is free during the advertised promotional offer. Outside that offer, any applicable delivery charges are displayed at checkout before you place your order.
Review your delivery address and the final order total carefully. Contact our team before ordering if you are unsure whether your location can receive the equipment safely.
Tracking your order
Tracking information is provided when your order is released to the carrier. Use the tracking details to follow its progress, and contact [email protected] if an update appears incorrect or the expected delivery date passes.
Include your order number and the delivery postcode in your message. If you need to correct an address, notify us as soon as possible; a change may not be possible after dispatch.
When your equipment arrives
- Inspect the shipment. Check the outer packaging and the product for visible damage.
- Record any issue. Keep photographs of the packaging, labels and damage, along with delivery records.
- Contact us promptly. Report damaged, defective or incorrect items under our Returns Policy, which provides a seven-day request window after delivery.
If tracking shows delivery but you cannot locate the parcel, check the stated delivery location and contact us so we can help investigate.
Delivery questions
Are Alaska and Hawaii included?
Yes. Our stated delivery coverage includes all 50 US states.
Does the estimate include processing?
Yes. The four-to-five-business-day estimate is the total from our stock until receipt.
How do I get an update?
Email [email protected] with your order number. We will use your order details to investigate the delivery status.
