Scope and privacy contact
This notice describes information handled through the RobinairUS store at robinairus.com. For privacy questions, requests or information about the business responsible for your transaction, contact [email protected].
It covers website visits, accounts, purchases, store support and the measurement technologies described below. Third-party websites have their own privacy notices.
Information we handle
| Category | Purpose | Relevant recipients |
|---|---|---|
| Contact, account and delivery details | Account access, order fulfilment and communication | Store systems, hosting and delivery providers |
| Order and payment records | Payment administration, fulfilment, refunds and recordkeeping | Providers involved in the payment method you select and transaction administration |
| Support messages and attachments | Answering questions and assessing product or return issues | Store support and relevant service providers where needed |
| Visit and device information | Site operation, security and performance measurement | Store analytics, hosting/security providers and Google Analytics |
| Advertising and event identifiers | Advertising measurement and campaign attribution | Meta through Meta Pixel |
Website measurement can include pages visited, referring URLs, campaign identifiers, device/browser information, approximate location and cart or checkout activity. Store visit records may be associated with a logged-in account or an order.
Do not send passwords or complete payment card details by email. Provide only information relevant to your request.
Purposes and legal grounds
Information is used to process transactions, provide support, operate and protect the website, understand customer activity and meet applicable legal obligations. Advertising technologies may also measure campaign results.
Where data-protection law requires a legal basis, the basis depends on the activity: performing a requested transaction, complying with law, consent where required, or legitimate interests where permitted and balanced against your rights. You may withdraw consent where processing relies on it, without affecting earlier lawful processing.
Cookies, analytics and advertising
The current store configuration includes Google Analytics and Meta Pixel. Google Analytics measures website activity; Meta Pixel sends events for advertising measurement and attribution. These providers may receive online identifiers, device information and interaction data according to their technologies and settings.
| Technology | Provider | Purpose / duration |
|---|---|---|
| Account and cart storage | RobinairUS | Maintains account/cart functions; duration depends on the session and function. |
| _sess_id | RobinairUS | Identifies a visit session for store activity measurement; configured cookie lifetime is 30 days. |
| Google Analytics identifiers | Usage measurement; cookie and data retention depend on provider and account settings. | |
| Meta Pixel identifiers | Meta | Advertising/event measurement; duration depends on provider settings and browser restrictions. |
You can block or remove cookies through your browser settings, although this may affect account or cart functions. Google also provides an Analytics opt-out browser add-on. Read Google’s partner-site information and Meta’s privacy information for their practices and controls.
For a request concerning sale, sharing or targeted advertising, email [email protected]. This page itself does not change browser tracking settings. Advertising-related disclosures may be treated as sale or sharing under some privacy laws even when no money changes hands.
Disclosures and international processing
Information is handled by providers involved in website hosting/security, payment, delivery, communications, support and the analytics/advertising services listed above. We may also disclose information when legally required, to address fraud or security incidents, or to establish or defend legal claims.
Providers may process information outside your state or country. Different legal protections may apply. Contact us for information about the recipients and safeguards relevant to your records. Any international transfer remains subject to applicable legal requirements.
Retention and security
Retention depends on the purpose of the record, the relationship with the customer, outstanding support or disputes, and applicable tax, transaction and other legal obligations. Cookie expiry is not the same as deletion of server-side records. Contact us for information about the retention of your specific records or to request deletion.
We use safeguards appropriate to the information and risks, but no website or transmission method can guarantee absolute security. Protect your credentials and notify us promptly of suspected unauthorized account activity.
Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct, delete or obtain a copy of your information; restrict or object to processing; withdraw consent; and opt out of certain advertising, sale or sharing activities.
European Economic Area and United Kingdom
Where GDPR or UK GDPR applies, rights may include access, correction, erasure, restriction, portability and objection. You may complain to the relevant supervisory authority. Applicable deadlines and lawful exceptions govern requests.
California and other US states
Where the relevant state law applies to the business and activity, you may request access, correction or deletion and exercise applicable opt-out, sensitive-information or appeal rights. You may use an authorized agent where permitted. Exercising a protected right must not result in unlawful discrimination.
Submit a privacy request
- Email [email protected]. Describe the request and identify the account email or order reference concerned.
- Provide only necessary information. Do not send passwords or full payment credentials.
- Complete verification where required. We may request proportionate information to establish identity or an agent’s authority.
- Receive a response. Requests are handled according to applicable legal deadlines and exceptions. If you disagree with a response, reply to request review and any applicable appeal information.
You can also contact us to stop marketing emails. Necessary order or support communications may continue.
Children and policy updates
This store is intended for people legally able to buy its products. If you believe a child has improperly provided personal information, contact us so we can review the matter.
We may revise this notice when practices change. The last-updated date identifies this version; additional notice or consent will be provided where legally required.
